Diploma in Travel and Tourism

Award

AEC College Pte Ltd

Programme Objective

To arm and train students in operational management, marketing and control of travel related services. Careers in Travel and Tourism involve the sharing of customs, unique peculiarities/features and geography of destinations and attractions .to guests and tourists. The close interaction with tourists and travelers is suitable for those with are articulate, with a flair for meeting people and involving them with activities and events.

Duration

6 months with optional 6 months industrial attachment

Student-Teacher Ratio

40 : 1

Mode

Full Time

Programme Outline

• Travel & Tourism - Introduction and Manual Reservations
• Tourism office Procedures & Human Resource Management
• Computting
• Destinations & Products - Asia & Pacific
• Destinations & Products - Americas, Africa & Middle East
• Destinations & Products - Australasia & Europe
• Airfares & Ticketing 1
• Airfares & Ticketing 2
• Tour Leading & Cross Cultural Communication
• Staff Supervision & Training
• Business Communication Skills
• Advertising, Promotion & Public, Community Relations
• Travel & Tourism Law

Module 1:Travel & Tourism – Introduction and Manual Reservations

• Structure of tourism industry
• Economic, social and environmental aspects
• Characteristics of domestic and major overseas tourism markets
• Career path planning in the tourism industry
• Creating customer files
• Making reservations
• Amending reservations
• Cancelling reservations
• Finalising reservations

Module 2:Tourism Office Procedures & Human Resource Management

• Processing mail
• Maintaining filling systems
• Drafting simple correspondence
• Handing telephone calls
• Processing payments, receipts and financial documents
• Producing documents
• Using office equipment
• Communication systems and procedures
• Letters, memos, faxes, submissions and proposals
• Management of meetings
• Negotiation skills (suppliers, customers and staff)
• Managing and monitoring staff performance
• Providing input to appropriate management
• Staff recruitment
• Staff appraisals
• Administrative procedures
• Industrial relations policies and procedures

Module 3:Computing

• Occupational health and safety practices
• Keyboarding data, errors and recycling
• Data retrieval and exit
• Word processing
• Database processing & Spreadsheet processing

Module 4:Destinations and Products (Asia & Pacific)

• Access and provision of information on nominated countries within the region
• Provision of travel advises on regional destinations, using available reference materials

Module 5:Destinations and Products (Australasia & Europe)

• Access and provision of information on nominated countries within the region
• Provision of travel advises on regional destinations, using available reference materials

Module 6:Destinations and Products (Americas, Africa & Middle East)

• Access and provision of information on nominated countries within the region
• Provision of travel advises on regional destinations, using available reference materials

Module 7:Airfares & Ticketing 1

• Interpreting air tariffs, airline schedules and other airline guides
• Construction air itineraries
• Calculating airfares
• Advising customers on air fares
• Issuing air travel and prepaid ticket advice documents

Module 8:Airfares & Ticketing 2

• Continuation of airfares and ticketing I
• Calculating promotional airfares, including net fares
• Bank Settlement Plan – equipment, materials, completion of documentation, reporting, settlement

Module 9:Tour Leading & Cross Cultural Communication

• Cultural diversity and individual expectations
• Culture, tradition and religion
• Special needs of major tourist groups
• Perception and culture
• Analysing attitudes
• Setting customer service standards
• Arrival and departure transfer procedures and commentaries
• Accommodation check in/out procedures
• Administering and coordinating an extended tour
• Advising tour members on local attractions and  tour options
• Role and responsibilities of the tour guide
• Tour briefing and de-briefing
• Liaison between guides and industry operators/suppliers
• Management of tour group movements
• Management of a tour itinerary
• Management of client problems including illness, property loss or theft

Module 10:Staff Supervision & Training

• Researching employment opportunities
• Industrial awards, Acts and regulations
• Preparation and application for a job
• Undertaking a job interview
• Evaluating personal performance in the job application process
• Supervision of staff workload
• Preparation of staff roasters
• Feedback regarding staffing needs
• Staff induction programme
• Staff advice on policies and procedures applying to the workplace
• Resolution of staff grievances
• Input to staff appraisals
• The training role and responsibilities of the supervisor
• Training needs identification
• Group training – development and design
• Resource organisation required for the delivery of an effective group training session
• The promotion of training
• The delivery and evaluation of training
• Trainee assessment & administration

Module 11:Business Communication Skills

• Writing workplace document
• Presenting report
• Writing technical document

Module 12:Advertising, Promotion & Public/Community Relations

• Personal selling – prospecting, qualifying, sales presentation, sales techniques
• Promotional options – promotion, advertisement, strategies
• Individuals, organisations and groups with whom relationships should be established and conducted
• Relationships with appropriate individuals, organisations and groups
• Public relations role

Module 13:Travel & Tourism Law

• Origin and source of the law
• Civil and criminal law
• Contract law
• Principal and agency agreements
• Insurance legislation
• Travel agency licensing legislation including compensation fund
• Industrial relations legislation
• Relevant reforms or new legislation

Intakes

6 Intakes per year. January, March, May, July, August and October

Click for Past Intakes

Current Intakes

06-Feb-2012 to 06-Oct-2012

Tentative Date

09-Apr-2012 to 09-Dec-2012
04-Jun-2012 to 04-Feb-2013
06-Aug-2012 to 06-Apr-2013
08-Oct-2012 to 08-Jun-2013
03-Dec-2012 to 03-Aug-2013

Schedule

N.A.

Assessment

A variety of assessment methods are used including assignments and examinations
The assessment of each subject will be based on 60% for final exam and 40% for presentations and projects.

Delivery Method

Classroom face to face and self study

Entry Requirement

18 years old; GEC "O" level or Completion of High School(for international students); IELTS 4.5 or pass in English level 4 from AEC/Brighton school or Equivalent

Programme Fee

Course	Fee	7% GST	Total Amount
Diploma in Travel & Tourism	S$7,160.00	S$501.20	S$7,661.20
Others	Fee	7% GST	Total Amount
Registration Fee	S$200.00	S$14.00	S$214.00
Admistion Fee	S$400.00	S$28.00	S$428.00

Click here for available government funding.

Medical Check Up

Upon obtaining of approval of student pass you are advised to make a provision of $100 - $200 for medical checks and visa required by the immigration in Singapore. The usual cost of the medical check up will be at approximately S$60 - S$80.

Living Costs

Students staying in Singapore will incur expenses of approximately S$600 - S$800 a month including transportation, food and housing (room sharing costs). This will depend on the lifestyle of the student.

Application Procedure

Students need to submit the following documents to find the eligibility for the programme.

• AEC Admissions Application Form
• ICA’s Form 16 & New V36
• Photocopy of applicant’s travel documents.
• Photocopy of applicants original birth certificate or other documentary evidence of Birth with both parents’ name if there is no Birth Certificate. In cases where a Notarial Certificate is submitted, a photocopy of the official Birth Document or other documentary evidence must still be included.
• Educational Certificates & Transcripts. In cases where a Notarial Certificate is submitted, a copy of the Education Certificate and result transcripts must still be included.
• 2 Passport sized photos.
• Documentary proof of financial ability. (for visa required countries)
• Bank statement/fixed deposit accounts/savings accounts